Application
This unit describes the skills and knowledge required to carry out workplace communication practices. It includes the competencies to identify the enterprise's communication channels, use communication skills to undertake and complete workplace requirements, and contribute to positive workplace relations.
This unit can be used as part of a meat establishment workplace induction program introducing an individual to the industry and workplace communication requirements.
This unit must be delivered and assessed in the context of Australian meat industry standards and regulations.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Contribute to the maintenance and improvement of workplace operations and requirements | 1.1 Solve problems by communicating with others 1.2 Exchange information to perform workplace tasks and take appropriate action 1.3 Provide clear and prompt spoken and written reports (where applicable) |
2. Identify key personnel in the workplace | 2.1 Identify the organisational structure of the workplace, mission statements and strategic plan 2.2 Identify key personnel and their roles in the organisation 2.3 Identify the role of trainees |
3. Contribute to positive workplace relations | 3.1 Recognise and consider communication styles of cultural, social and ethnic groups 3.2 Use appropriate communication style for context, audience and purpose 3.3 Consider regulatory and workplace ethical standards in verbal and non-verbal communications |
Evidence of Performance
The candidate must be observed consistently complying with workplace communication requirements under normal production conditions.
The candidate must:
copy and record workplace information accurately in routine formats and proformas
demonstrate effective communication techniques with supervisors and colleagues
demonstrate the exchange of relevant routine information with others to:
explain issues or problems
meet quality and food safety requirements
offer suggestions for improvement
reach conclusions
describe forms of feedback provided to colleagues and key personnel
participate in, and contribute to, meetings and discussions
read and write to a level typically required in the workplace
use appropriate communication styles when:
negotiating sensitive issues
obtaining views and information from others
working with cultural, social and ethnic groups
Evidence of Knowledge
The candidate must demonstrate a basic factual, technical and procedural knowledge of:
roles of key personnel in the workplace
sources of information relevant to own work, including workplace health and safety, regulatory, work instructions and workplace requirements
workplace standards of behaviour
Assessment Conditions
As a minimum, the following three forms of evidence must be used:
quiz of underpinning knowledge
workplace demonstration
workplace referee or third-party report of performance over time
Assessors must satisfy current standards for RTOs.
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.